Terms of Service
Last Updated: January 1, 2025
1. Introduction & Agreement to Terms
Welcome to Aurora Adventures ("Aurora Adventures," "we," "us," "our"). We provide expert-led adventure travel tours and related services throughout Iceland (the "Service"). These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Traveler," "Customer," "you," or "your") and Aurora Adventures. These Terms govern your access to and use of our website, www.auroraadventures.is (the "Platform"), and all related services, including the booking, payment for, and participation in our tours. By submitting a booking request, making a payment, or participating in a tour, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you may not use our Platform or Service. We encourage you to review these Terms carefully before booking.
2. Eligibility
To book a tour with Aurora Adventures, you must be at least eighteen (18) years of age and possess the legal authority to enter into a binding contract. Travelers under 18 must be accompanied by a legal guardian. By booking a tour, you represent and warrant that you and all members of your party meet these eligibility requirements and are in sufficient physical and mental health to participate in the chosen activities, which may be strenuous and take place in remote, challenging environments. You affirm that all information you provide to us during the booking process is true, accurate, current, and complete.
3. Booking, Payment & Confirmation
Booking Process: Bookings can be made through our Platform or by contacting our Adventure Specialists. A booking is not confirmed until we have received your deposit and you have received a written booking confirmation from us.
Deposits and Final Payment: A non-refundable deposit is required at the time of booking to secure your place on a tour. The specific deposit amount will be indicated during the booking process. The final balance is due no later than 60 days prior to the tour departure date. If a booking is made within 60 days of departure, the full amount is due at the time of booking. Failure to pay the final balance by the due date may result in the cancellation of your booking and forfeiture of your deposit.
Pricing: All prices are quoted per person unless otherwise specified and are subject to change without notice until a booking is confirmed. Prices generally include services as listed on the tour itinerary page (e.g., guide, transport, specified activities) and exclude items of a personal nature, international airfare, travel insurance, meals not specified, and gratuities.
4. Our Service, Itineraries & Flexibility
Aurora Adventures provides adventure travel services in Iceland. All itineraries are provided as a guideline and are subject to alteration. Iceland is a land of extreme and unpredictable weather and geological activity. We reserve the right to alter tour itineraries, activities, or accommodation at any time, without notice, in the interest of safety and the overall quality of the experience. Such changes may be necessary due to weather, road conditions, natural phenomena (e.g., volcanic eruptions), or other unforeseen circumstances. We will make every effort to provide a suitable alternative of equal or greater value, but no refunds will be issued for such necessary alterations.
5. Traveler Responsibility, Health & Assumption of Risk
Travel Insurance: Comprehensive travel insurance is mandatory for all travelers on our tours. Your policy must cover, at a minimum, medical emergencies, emergency evacuation and repatriation, trip cancellation and interruption, and loss of baggage. You must provide proof of insurance prior to your tour departure. You are responsible for ensuring your policy covers the specific adventure activities included in your itinerary (e.g., glacier hiking, ice caving).
Health & Fitness: You are responsible for ensuring that you are in suitable physical and mental condition for your chosen tour. Please review the tour's difficulty rating and consult your physician if you have any pre-existing medical conditions. You must inform us at the time of booking of any condition that may affect your ability to participate.
Assumption of Risk: By booking a tour with us, you acknowledge that adventure travel in Iceland involves inherent risks and dangers, including but not limited to, exposure to extreme weather, physically demanding activities, travel in remote areas, and potential for injury or property loss. You voluntarily accept and assume all such risks and release Aurora Adventures from any and all liability to the maximum extent permitted by law.
6. Passports, Visas & Documentation
You are solely responsible for securing and carrying all necessary travel documents. This includes a valid passport (with at least six months' validity from your date of departure from Iceland), any required visas for your nationality, and any other required travel documentation. Aurora Adventures is not responsible for any costs incurred or travel disruptions resulting from your failure to possess the correct and valid documentation.
7. Company Authority
On tour, the decisions of the lead guide are final on all matters related to the safety and well-being of the group. By participating in a tour, you agree to abide by the guide's authority and instructions. If you fail to comply with a guide's decision or if your behavior is deemed to be a risk to the safety or enjoyment of the group, the guide has the right to remove you from the tour without any right to a refund.
8. Cancellation & Refund Policy
Our cancellation policies are strictly enforced to manage commitments with our local partners.
- Cancellation by the Traveler: All cancellation requests must be made in writing to Aurora Adventures. The following cancellation fees apply, calculated from the date we receive your written notification:
- More than 60 days before departure: Forfeiture of the non-refundable deposit.
- 31 to 60 days before departure: 50% of the total tour cost is non-refundable.
- 30 days or less before departure: 100% of the total tour cost is non-refundable.
- Cancellation by Aurora Adventures: We reserve the right to cancel any tour at any time for reasons such as safety concerns, insufficient bookings, or force majeure events. If we cancel your tour prior to departure, you will be entitled to a full refund of all monies paid to us. We are not responsible for any incidental expenses you may have incurred, such as non-refundable flights or visa fees.
9. Intellectual Property
The "Aurora Adventures" name, our logo, website design, text, graphics, photographs, itineraries, and all other content associated with the Service are the exclusive intellectual property of Aurora Adventures and are protected by international copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive license to access our Platform for your personal, non-commercial use. Any unauthorized use, reproduction, or distribution of our content is strictly prohibited.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY ICELANDIC LAW, AURORA ADVENTURES' TOTAL CUMULATIVE LIABILITY FOR ANY CLAIM, LOSS, OR DAMAGE ARISING OUT OF OR RELATING TO YOUR PARTICIPATION IN A TOUR SHALL BE LIMITED TO THE TOTAL AMOUNT YOU HAVE PAID TO US FOR THAT TOUR. AURORA ADVENTURES, ITS DIRECTORS, EMPLOYEES, GUIDES, AND PARTNERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOSS OF ENJOYMENT, OR FINANCIAL LOSS, ARISING FROM YOUR PARTICIPATION IN A TOUR, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of Iceland, without regard to its conflict of law principles. In the event of any dispute, claim, or controversy arising from or relating to these Terms or our Service, you agree to submit to the exclusive jurisdiction of the District Court of Reykjavík (Héraðsdómur Reykjavíkur).
12. Policy Updates
We reserve the right to update, amend, or modify these Terms of Service at any time. Any revised Terms will be posted on this page of our Platform, and the "Last Updated" date at the top will be amended accordingly. Any booking will be subject to the Terms in effect at the time the booking is made. Your continued use of our Platform after any such changes are posted constitutes your acceptance of the new Terms for future bookings.
13. Contact Information
If you have any questions, comments, or concerns about these Terms of Service, please contact us: