Let's Chart Your Course
Every great saga begins with a conversation. Whether you have a question, a dream itinerary, or need support on your journey, our team of Iceland experts is here to listen and to guide you.
Dedicated Support Channels
To ensure you reach the right expert quickly, we've established dedicated communication channels. Selecting the correct one helps our team provide you with the fastest, most effective support. For urgent on-trip assistance, please use the 24/7 support line provided in your travel documents.
Adventure Specialists (New Inquiries)
This is where your journey begins. Our Adventure Specialists are passionate Iceland experts dedicated to crafting your perfect itinerary. Contact them for new tour bookings, questions about our existing tours, or to start a conversation about a custom, private expedition. They are your creative partners in planning, ready to share their deep local knowledge to build a trip that exceeds your wildest dreams. They are available during standard office hours (9:00 - 17:00 GMT) and aim to respond to all inquiries within 24 business hours.
[email protected]Customer Support (Existing Bookings)
Once your booking is confirmed, our Customer Support team is your dedicated point of contact for any pre-trip questions. Need to make an adjustment, inquire about your packing list, confirm flight details, or process a payment? This team handles all the logistics, ensuring your preparation is as smooth and stress-free as the adventure itself. Please include your booking reference number in any communication for the fastest possible service.
+91 04151 9784124/7 On-Trip Support Line
For travelers currently in Iceland on one of our tours, we provide a 24/7 emergency and support phone line. This number is for urgent matters such as travel delays, medical issues, or immediate on-the-ground assistance. This dedicated line ensures that no matter the time of day or night, you have a direct connection to our operations team in Reykjavík. This critical contact information is provided in your final travel documents upon booking confirmation.
Send a General Inquiry
For media requests, partnership proposals, career questions, or general feedback, please use the secure form below. Your message will be directed to the appropriate department, and we promise a thoughtful response within one business day.
Private & Custom Expeditions
Your adventure should be as unique as you are. Our specialty is crafting bespoke journeys that align perfectly with your vision, interests, and pace. Move beyond standard itineraries and let us build an exclusive Icelandic saga just for you. We cater to a wide range of private travel needs, ensuring every detail is meticulously planned and flawlessly executed.
We design experiences for discerning families seeking multi-generational adventures, couples planning unforgettable honeymoons or anniversaries, and corporate teams looking for inspiring leadership retreats. We also specialize in logistical support and expert guiding for professional photographers, filmmakers, and scientific researchers. From securing exclusive access to remote locations to chartering helicopters and arranging gourmet meals in the wild, no request is too ambitious. Contact our Adventure Specialists to begin a confidential consultation about your private Icelandic journey. Tell us your dream, and we will translate it into a tangible, once-in-a-lifetime experience.
Inquire About a Private TourOur Operations Hubs
While our adventures span the entire island, our operations are grounded in key strategic locations ensuring seamless logistics and support.
Reykjavík HQ & Gear Locker
Our nerve center. Located in the capital, our headquarters is home to our planning, support, and logistics teams. It's where every journey is born and meticulously organized. This facility also houses our primary gear locker, a treasure trove of state-of-the-art equipment, from ice axes and crampons to expedition-grade tents, all rigorously maintained for your safety.
Vík Operations Base (South Coast)
Positioned perfectly along the dramatic South Coast, our Vík base is the launchpad for our glacier hikes, ice cave explorations, and volcano tours. This hub allows our guides to make real-time, on-the-ground decisions based on the ever-changing weather and conditions of the Vatnajökull region, ensuring maximum safety and the best possible experience for our guests.
Akureyri Expedition Hub (North)
Our gateway to the rugged beauty of North Iceland. The Akureyri hub supports our Ring Road tours and specialized northern expeditions, from whale watching in Húsavík to exploring the geothermal marvels of Lake Mývatn. This base ensures our northern adventures run with the same precision and level of support as our southern ones.
Partner With Us
We believe in the power of collaboration to create extraordinary experiences. We are always open to forging partnerships with organizations and individuals who share our values of authenticity, sustainability, and quality. If you are a travel agent, a content creator, a gear manufacturer, or a local service provider with a unique offering, we would love to hear from you. Let's explore how we can work together to share the magic of Iceland with the world.
Media & Press Inquiries
For all media inquiries, interview requests with our founders or expert guides, or requests for high-resolution images and B-roll footage, please contact our public relations team. We are passionate about sharing our story, our expertise in Icelandic geology and culture, and our vision for the future of sustainable adventure travel. We can provide expert commentary on topics ranging from volcanology and glaciology to responsible tourism practices and Icelandic folklore. We welcome collaborations with journalists, documentary filmmakers, and publications from around the world.
Download Our Press Kit
Our comprehensive press kit is available for download and includes founder bios, company history and mission statements, key facts and figures, and a curated gallery of high-resolution, approved images for editorial use. This resource contains everything you need to feature Aurora Adventures accurately and compellingly in your next story. Please credit 'Aurora Adventures' for all photos used.
Our Communication Promise
In an age of automated responses and impersonal service, we pledge a refreshingly human experience. When you contact Aurora Adventures, you connect with a real person in Iceland—an expert who is trained, empowered, and genuinely passionate about helping you. We are committed to listening with empathy, responding with clarity, and providing solutions with efficiency. Our goal is for every single interaction to leave you feeling heard, valued, and confident in your choice to explore Iceland with us. We don't just answer questions; we build relationships. This is our promise to you.
Quick Answers
You might find the answer you're looking for right here.
Our custom tour process is collaborative and personalized. It begins when you contact our Adventure Specialists. We'll then schedule a complimentary consultation call to discuss your interests, travel style, budget, and must-see list. Following this call, we'll craft a detailed, day-by-day proposal itinerary for your review. We'll then refine this proposal with you until it's perfect. Once you approve, we handle all the bookings and logistics, providing you with a seamless and unforgettable private adventure.
Our team is dedicated to providing prompt and thoughtful responses. For all inquiries sent to our 'plan@' and 'support@' email addresses during our business hours (9:00 - 17:00 GMT, Monday-Friday), we strive to respond within 24 hours. Inquiries received over the weekend will be addressed first thing on Monday morning. If your matter is urgent, we recommend calling our office during business hours.
Absolutely. We have extensive experience planning and executing logistics for larger groups, including corporate incentive trips, team-building retreats, and university field studies. We can manage everything from multi-vehicle convoys and block-booking accommodations to arranging private dinners and specialized team-building activities like glacier competitions. Please use our contact form and specify the nature of your group so your inquiry is routed to our dedicated group travel coordinator.
For last-minute booking inquiries (e.g., for a tour within the next 48 hours), the most effective method is to call our office directly during business hours. This allows us to check real-time availability of guides and resources instantly and provide you with an immediate answer. While we will do our best to accommodate last-minute requests, we highly recommend booking in advance, especially during peak seasons, to ensure availability.
Yes, we value our relationships with travel professionals worldwide. We offer commissionable rates on our public tours and are happy to collaborate on custom FIT itineraries for your clients. If you are a travel agent, please reach out to us via our '[email protected]' email address to receive our agency information packet and to be added to our professional mailing list for updates and special offers.
Our Reykjavík office serves as our primary operations and administrative hub and is not a public storefront. To ensure that our team can provide you with their full and undivided attention, we ask that all inquiries be made by appointment only. Please contact us via email or phone to schedule a meeting with one of our Adventure Specialists if you are in Reykjavík and would like to discuss your travel plans in person.
We are always looking for passionate and talented individuals to join our team. For any career-related inquiries, please visit the "Join Our Team" section on our 'About Us' page. If there are current openings, they will be listed there with instructions on how to apply. If there are no current openings, you can send your CV and a cover letter to our careers email, which is listed on that page, for future consideration.
We would be grateful for your feedback! It is incredibly valuable for helping us maintain our high standards and continue to improve. A few days after your tour concludes, you will receive an automated email from us with a link to a feedback form. You are also welcome to send more detailed thoughts directly to our support email address or leave a public review on platforms like TripAdvisor. We read and appreciate every single piece of feedback we receive.